Looking at one of Forrester’s Top 15 customer service trends of 2012, we learn how to simplify the customer service experience.

Forrester recently released their Top 15 Trends for Customer Service in 2012. How do you apply this trend? Read to find out.

What do you do before implementing your CRM software? Find out here.

Customers are essential to your business, but so is customer relationship management. Help your customer service with CRM.

Customer Service Fire has an excellent definition according to one of PhaseWare’s amazing clients.

Is social media going to make other forms of advertising go by the wayside? Read here in our Customer Service #blog. Iwearyourshirt

I know customer service can be incredibly frustrating, but it’s also frustrating for the CSR. Learn how to make some situations more bearable.

What is the future of customer service & support? Find out in today’s PhaseWare Files #blog!

Why you should respect CSR’s & if you’re in the #custserv industry, why you must stand up for your customer service representatives.

Resolutions to make, and follow through with for your business in 2012, help improve customer service support.