The best business model any company can have is focusing on meeting and exceeding the expectations of their targeted customer. When it comes to customer service, being connected to your customers and providing them the resources they need quickly can set your business apart from the rest. Mobile support is essential today for the obvious reason that people always have their phones on them. Your customizable customer support software likely helps streamline multiple support channels, but here’s why mobile support should be at the top of your priority list.
Customers Are Always Connected
Customers today use their mobile devices for everything from shopping to purchasing to contacting customer support. Providing multiple secure customer solutions for mobile devices will ensure your customers get exactly what they need without hassle. Having a mobile-friendly website is the first step, but it’s not the only one. Each of your support channels should be mobile-friendly as well, whether it’s live chat, email, voice or web support.
Go Beyond A Mobile-Friendly Website
With configurable customer support software, you can track incoming tickets to know what support option your customers are using to contact you. Not having each channel optimized for mobile use is one of the biggest mistakes a company can make today. Customer need immediate gratification today, and if they can’t find what they need on their mobile device, there’s a chance their frustration level will reach the point of not wanting to do business with you in the future. Integrating each of your support channels into being mobile friendly will not only provide a better customer experience, but it will make your agents more efficient as well.
Mobile Support Keeps Customers and Agents Happy
Mobile support is convenient for customers as well as your customer service agents. With customizable customer support software, agents can attend to customers quickly and in the order the inquiry arrived. If a customer is contacting you to complain about your product, you want that to be the focus rather than complaining about your customer service wait time, support options or other similar issues. With configurable customer support software, you can spend more time solving the customer’s specific needs.
PhaseWare wants to help your company provide a consistent experience across each of your support channels, including mobile support. With the importance of mobile support increasing every day, companies have to stay ahead of the curve just to keep up with the competition. If you’re looking to optimize your mobile support options, contact us to see how we can help you.