Tracker can be configured to use your terminology to reflect terms used in your your business (Tickets, Agents, etc.)
Configure the Event Engine and match your business rules to how you do business. Notify and escalate based on those rules.
The flow of information can be configured into the PhaseWare system so that it is unique to your operation.
Unlike the competition, we do not force our customer to use one deployment method over the other. Every business has unique installation and data management needs. PhaseWare will help meet those needs by installing on your own servers or allow you to use our secure servers to run your system. With PhaseWare the choice is yours.
Whether you are at your desk or on the move, PhseWare will deliver a powerful solution for every scenario. Tracker Beyond works seamlessly on both Mac and PC as well as iPad. Our new iOS and Android versions of Tracker and SSC will keep your team and customers notified wherever they go.
Modify multiple screens and on-screen panels to include the information you team needs on a daily basis.
Configure the fields you want, use the labels you want, and use the colors that make sense to you.
Full control over the security settings for your users and contacts. Keep everything under control.
With PhaseWare you will have access to Screen Designer - a built-in feature that allows you to edit the various screens inside of Tracker to meet your requirements. Screen Designer uses drag-and-drop functionality which is easy to use and will have the software looking how you want it in no time.
Like with PhaseWare's Tracker, the Self Service Center can also be customized to meet your customer's self-service needs. You can add and remove menu items, customize the home page, colors, banner, and much more. Brand your SSC to match your organization.
Add, edit, and remove Favorite Searches. You can use your favorite searches to quickly bring up tickets based on saved search criteria. With PhaseWare you can also put together custom dashboards with your choice of widgets and various layouts.
Advanced customization to achieve the perfect solution for your business/organization.
When you are done configuring and customizing your PhaseWare product using our various easy-to-use tools, you can determine if custom programming is needed to further perfect your solution. Our highly skilled development team can take your customer service solution to the next level. Feel free to contact us to learn more about our advanced customization options.
If you think PhaseWare would be a good fit for your company or organization, please feel free to contact us. A friendly member of our team is only a click away.
