Unified360: Your Unified Communications Expert
Unified360 provides managed services for SMBs. Link to their new blog through The PhaseWare Files.
Unified360: Your Unified Communications Expert Read More
Unified360 provides managed services for SMBs. Link to their new blog through The PhaseWare Files.
Unified360: Your Unified Communications Expert Read More
The Customer Service Declaration of Independence….
Let Freedom Ring!
The Declaration of Customer Service Independence! Read More
What are the service goals of the help desk? What metrics must be measured to let the help desk know whether it is meeting its service goals? Answer these and the reporting will fall into place.
A blockbuster customer experience starts with a blockbuster support agent experience. The right software provides that.
Excellent customer service requires only 2 things: employee and customer satisfaction.
The 2 Top Requirements for Customer Service Excellence Read More
The NIST has drafted a definition of cloud computing which may help with all our confusion.
The Definition of Cloud Computing by the National Institute of Standards and Technology Read More
Current customer support software solutions need a minimum of capabilities. Here they are.
What Should Your Customer Support Software Do For You? Read More
Assess company culture and employee/management buy-in before attempting a knowledge management initiative.
Following the appropriate operating procedures to the letter could save your job after and audit.
The Audit Team is Coming Tomorrow. What’s in YOUR files? Read More
Flexibility of help desk software is an important consideration when considering the choice of product.
Be Flexible Like a Pretzel: Changing to Accomodate Customer Service Needs Read More