The Declaration of Customer Service Independence!

At this time of the year we remember the fallen heroes and rebellious patriots who forged our nation.  We cite the names of George Washington, Thomas Jefferson, and Patrick Henry, giving deference to the revolutionaries without whose leadership and foresight, this nation could not have been born.

Nations aren’t the only things that undergo revolutions.  Over the last century, the way businesses have conducted commerce has been undergoing constant change with earth-shattering ideas and new formats of selling a product, which has led to alterations in how customer service is given. 

The most recent development is that of self-service online.  No more wasting time waiting in lines.  No more “Press 1 if…”  PhaseWare wants the consumer to be at liberty to have customer service at any time of the day or night.  PhaseWare stands by the consumers’ declaration of independence from time-wasting phone calls just to talk to a computer.

PhaseWare holds these truths to be self-evident, that all customers are created equal, that they are endowed by their Creator with certain unalienable rights that among these are user-friendly products, multiple options, and the pursuit of adequate customer service.

That to secure these rights, companies are instituted among men, deriving their just powers from the consent of the consumer,

That whenever any form of a company’s customer service becomes destructive of these ends, it is the right of the consumer to complain or to change companies, and to find a more reliable service, laying its foundation on such principles and organizing its powers in such form, as to them shall seem most likely to effect their happiness and lower their stress level.

Prudence, indeed, will dictate that companies long established should not be changed for light and transient causes; and accordingly all experience hath shown that mankind are more disposed to suffer, while evils are sufferable than to right themselves by abolishing the forms to which they are accustomed.

But when a long train of abuses and usurpations, pursuing invariably the same object evinces a design to reduce them under absolute despotism, it is their right, it is their duty, to throw off such a service, and to provide a new customer service for their future needs. 

Therefore, let the consumers listen to “Press 1 if…” no more. 

Let them find freedom in the time regained. 

Let the customers discover the wonders of self-service online.

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