It is important for businesses to understand the customer’s expectations when it comes to their mobile experience. Customers want things as clear as possible and will react negatively if the experience they are seeking is not delivered.

Although you may have had a poor customer service experience, there’s room for improvement.

Improve your customer service turnover with these three steps

How the cloud is improving customer service.

Why do you need to keep your customers no matter what? Find out in this blog. Customer Service is key!

You have to learn from your customers (all of them) in order to provide better customer service. Find out why in today’s blog.

In many offices, theres a specific customer service department. Is that the way it should be though? Customer service should be every single…

A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him….
Customer service

In a previous blog I briefly mentioned standing up for your customer service representatives if youre a manager. Standing up for your employees is im

There are a lot of ways you can boost productivity in your office. A great way is by rewarding your employees. It will also boost customer service.