Six Tips for Automation in Customer Service and Support
PhaseWare’s tips for choosing an automation solution for customer service and support
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New Customer Service eBook: Automation, Not Mechanization
New eBook discusses how automation creates efficiency in customer service and support
New Customer Service eBook: Automation, Not Mechanization Read More
Tips for Implementing Multichannel Customer Service Strategies
PhaseWare offers tips for implementing multichannel customer service strategies
Tips for Implementing Multichannel Customer Service Strategies Read More
Best-in-Class for Multichannel Customer Service and Support
PhaseWare describes the key characteristics of best-in-class multichannel support
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New eBook: PhaseWare on Multichannel Customer Service and Support
PhaseWare announces its new eBook on multichannel strategies for customer service and support
New eBook: PhaseWare on Multichannel Customer Service and Support Read More
Zappo’s Customer Service Metrics
How does Zappo’s do customer service metrics? Guest post by Ashley Furness, Market Analyst for Software Advice
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Election Polling and Customer Service Expectations
A leading story in the days after last week’s national elections calls to mind a customer service maxim: Set and exceed customer expectations.
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Worry About the Customer Experience, Not Costly Hardware and Software
PhaseWare thinks it’s past time to focus on your customers and not expensive hardware and software
Worry About the Customer Experience, Not Costly Hardware and Software Read More
Holistic Customer Service: Keeping Up With Multi-channel Growth
Taking care of the customer through multiple customer service contact channels
Holistic Customer Service: Keeping Up With Multi-channel Growth Read More
Hurricane Sandy in the Customer Service World
PhaseWare reviews customer service stories in aftermath of Hurricane Sandy
Hurricane Sandy in the Customer Service World Read More