An impassioned, though tongue-in-cheek, persuasive argument in favor of awesome customer support

What are the big ideas in customer experience management today?

Is “omnichannel” really the next evolution in customer service and support? Or is just the next big buzzword?

In customer service – and every other field – change is scary. But people are awesome when you help them be awesome.

PhaseWare looks to a more effective strategy for New Year’s Resolutions

PhaseWare describes the new Screen Capture tool for its customer self-service portal

PhaseWare discusses the must-haves for customer self-service portals as part of a multichannel customer service strategy

In response to a story published at the Huffington Post, PhaseWare ponders the future of customer support

PhaseWare’s Event Engine provides everything you’ll need for automation in customer service

Additional tips from PhaseWare on how to effectively automate customer support