Screen Capture for PhaseWare SSC

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In two previous posts, we talked about the PhaseWare Self-Service Center (SSC) as well as the new Smart Selection feature. Today, we’ll conclude this short series by covering PhaseWare’s new Screen Capture tool for the SSC.

The integrated Screen Capture tool makes it much easier for customers to capture screen shots to illustrate a specific support issue and give the support agent as much information as possible to effectively troubleshoot the issue.

The Screen Capture tool bar allows customers to capture the entire screen, a single window, or just a selected region of the screen. The example provided herein demonstrates the workflow for the PhaseWare SSC Screen Capture tool.

phaseware self service center screen capture tool 01

To include a screen shot when submitting a new incident, simply click on “Capture Screenshot” at the bottom of the page

 
 phaseware self service center screen capture tool 02

A pop-up appears – asking if you want to capture Full Screen, a Screen Region or a Window

 
 phaseware self service center screen capture tool 03

Use the on-screen framing tool to outline the desired screen region and click the submit button

 
 phaseware self service center screen capture tool 04

The captured screen shot is added to the incident as an attachment

 
 phaseware self service center screen capture tool 05

A new incident is created (#13780)

 
 phaseware self service center screen capture tool 06

New incident showing screen shot submitted through SSC as it appears in Tracker

 

 

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