An overview of PhaseWare’s unified platform for customer service and support.

PhaseWare believes in something even better than great customer service and support…LEGENDARY customer service and support

A few simple rules for keeping on track with the most important parts of customer service.

PhaseWare invites Zombie and Vampire to debate on the finer points of customer service.

Comparing good workflow automation to lunatic outbursts and customer service

At first glance, the customer service and support habitat seems exceedingly complex. But success merely requires a focus on the customer.

PhaseWare discusses the value of a great business rules engine in helping automate and manage your customer support processes.

A satirical dramatization of the worst customer service experience ever. In the history of ever.

PhaseWare compares solution design the custom-fitted clothing. You should expect more.

PhaseWare answers the age-old question: What’s the most important part of customer service and support software?