What could be considered the number one reason that a business loses customers? The answer is unhappy employees. Think about it. If the employee is n

Customer service is one of, if not the most important aspect of keeping customers happy and loyal. While a great product is an essential part of a bu

For talented customer service representatives, angry customers truly offer some of the most rewarding professional opportunities to fully utilize the

A problematic trend over the past several years is the decline of quality customer service. Customers blame everything from ineffective management to

Every company in a growing economic sector has plans to expand. The key to a successful expansion though is through it’s customer support software. A

Enterprises and small- and mid-size businesses (SMBs) have growing pressure to figure out the most effective and cost-efficient methods for servicing

Teenagers in the workplace are becoming increasingly rare. From the 1950s to 2000, between 45 and 60% of teenagers had summer jobs. Now, that number

If you don’t liveunder a rock, the chances are that you’ve probably seen a fail compilation video somewhere on YouTube. A fail compilation is just a

Five tips on how to reinforce the customer focus set forth in your customer service policies.

As a self-proclaimed Tumblr addict, I am very accustomed to seeing a rant about something every ten times I scroll down. If you take out the 50% tha