If you don’t live under a rock, the chances are that you’ve probably seen a fail compilation video somewhere on YouTube. A fail compilation is just a video that has a lot of snippets of people falling, or doing something stupid/dangerous that doesn’t end well for them. So, for your entertainment, here is a customer service fail compilation:
1. Dave Carroll was on a United Airlines flight when he looked out the window and saw his custom guitar being damaged by baggage handlers. After numerous, fruitless calls to United Airlines, and spending $1,200 on repairs, he wrote a song about the experience and posted it on YouTube. When the video started getting popular, United Airlines finally contacted Carroll.
2. A man already seated on a Southwest Airlines flight was then told that he was “too fat to fly.” Apparently, the captain considered the man a “safety risk.” It turns out that the man is a film director with a considerable Twitter following. After the fiasco, he tweeted about it saying: Dear @SouthwestAir I know I’m fat, but was [the] captain […] really justified in throwing me off a flight for which I was already seated? After this began to garner a lot of media attention, Southwest Airlines quickly issued an apology both on its website and on Twitter.
3. Last April, tornadoes hit Alabama pretty hard. Apparently, the people at Charter Communications didn’t really care. Reportedly, Charter Communications told the tornado victims to “look around the neighborhood” in order to find their cable boxes so that they could return them, or else pay a $212 fine. After customers complained on the internet, Charter Communications released a statement saying that the victims did not have to pay for the damaged or missing cable boxes.
4. When a woman’s father died in December 2009, she tried to cancel his Verizon cell phone account. Verizon refused to cancel his account unless given his PIN number. Even after sending a copy of her dad’s death certificate and countless calls, one where a representative replied, “Well, there’s nothing else I can do for you” then laughed and hung up, Verizon continued to charge her until March 2010. Only when the woman wrote to the Consumer’s Edge portion of the St. Petersburg Times, did Verizon take action, finally deciding to refund the money for all the months that she was charged.
5. In January 2010, 2.3 million Toyota vehicles were recalled because of a pedal defect. This defect was the cause of at least 34 deaths. The problems arose when Jim Lentz, Toyota’s head of U.S. sales, waited an entire week to publicly apologize, even then only issuing a 75-second, far-from-heartfelt apology. He was probably more interested in mourning the loss of $21 billion in market value.
6. After a woman started experiencing chest pains so severe that she had to have surgery in order to prevent her muscle spasms, she realized that the pharmacy at Walgreens had been incorrectly filling her prescription for almost an entire year. Instead of 5 mcg pills, she was being given pills that were 10 times that. After the woman was forced to miss work for her medical problems, she wanted to be monetarily compensated ; however, Walgreens wasn’t going to have any of that. After referring the woman to a third party, Walgreens stopped acknowledging her calls altogether. Walgreens reportedly said that they believed the dosage they gave her was normal for that medication.