On the edge about offering that extra customer service channel? Here’s a couple facts about offering live chat.

Returning customers are your company’s best friends. How do you make sure they’re happy? Find out more in our blog and learn how to gauge customer loyalty.

How do you REALLY resolve a customer concern on the first call? Read our blog to learn more about better FRC practices. Customer service first call resolution.

A teacher never stops teaching. What do they have to offer your company, even now? Read more to learn about great customer service software.

Lower ticket times = higher customer satisfaction rates. Here are some tips to give your customers what they need!

The incident is resolved, the ticket is closed. Now for the big finish! Learn more about five start follow-ups with PhaseWare’s advice.

Stressed out about your customer service? Here’s how to reel that back in.

Enraged customers? Here’s how to turn them into them into engaged customers, happy with your product and happy with your store.

Knowledge management takes more planing than you thought. With the right software, and experienced partner, you can have a truly successful knowledge base.

We’ve done it! Simple, secure, customizable, and