Customization Nation: Why You Need Flexible Customer Support Software

Customer support software needs to meet the demands of your customers. It needs to be versatile, changeable, and functional, all at the same time to optimize customer management. Selecting the best software for your customers is the first step toward creating the ideal customer service setup, so it is important to keep in mind that your software needs to meet the demands of your employees as well.

The best software is flexible, from the very start. The admin set-up for PhaseWare’s Tracker products provides fully configurable customer support for your business’ needs, with knowledgeable staff on hand to help you every step of the way. Many of the tools included with Tracker will allow you to decide on what exact specifications would work the best for your company. PhaseWare is proud to offer configurable services across the board, from customizing the Self Service Center, to creating email templates, to managing user passwords, security measures, access permissions, and more.

Along with a solid base of configurable administration setups, the best customer support software will be able to match the design of your company to provide that seamless flow for customers and employees alike. The PhaseWare screen designer will allow you to do just that—every piece of the product can be molded and shaped to your liking so that your label comes through just as strongly as if you’d written the program yourself. The screen designer will create a customer support environment fit specifically to your business.

Another part of the ideal customer software system lies in the ability to set distinct business rules. Your company works like no other, and PhaseWare is willing to work with it to excel at CRM. Through the Event Engine product, you will be able to apply whatever triggers, conditions, actions, or alerts you may need to generate the most functional product for your company. Providing customer service revolves around the ability to do it quickly, and PhaseWare’s configurable Event Engine will allow you to organize incoming information and set time sensitive tasks with alerts so that you and your representatives are always ahead of schedule.

With every stroke of customization you add to PhaseWare’s product, it looks and acts more like your own company. The customer support software that you have always needed is the kind that will work with you to become the most dynamic, appealing, and efficient system available. Customization is key to making the customer service management work, and PhaseWare is able to help you meet your customer’s needs, no matter how big or small those needs may be.


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