| KEY BENEFITS |
- Track incidents, workflows, and billing more efficiently
- Raise the bar in SLA compliance tracking
- Discover trends in customer information, product issues, and resolution timelines
- Easy to implement. Easy to use.
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PhaseWare Tracker is powerful, affordable customer support management software. It does just what it's name implies...tracking the information you need to run your customer support and help desk.
With Tracker you can:
- View detailed customer information with the click of a button.
- Efficiently manage incidents, trouble tickets, and work orders.
- Determine historical trends and analyze recurring issues.
- Provide rapid service completion and trouble resolution.
- Track service level agreements (SLAs).
Tracker is available in both licensed (on-premise), hosted, and web-based models for even greater financial flexibility.