Host with PhaseWare and we will set everything up for you, monitor your database, and perform routine backups.
Most customers are using the Tracker application within a day of implementing the cloud or on-site solutions.
Create tickets from emails, send email notifications, and automate your support process. Integrate directly with Outlook.
Manage a limitless knowledge base of solutions, FAQs, downloads, forums, and notices - both internally and externally.
Powerful searching tools allow you to search through tickets, correspondences, customers, contacts, knowledge base items, and more, just as you see fit.
Run and design reports, set up and view Dashboards, track using audit trails, run billing, and much more! Tracker includes over 80 reports out-of-the-box.
Handle multiple issues, customers, and tasks all at the same time and organize your screen to increase efficiency. Use multi-tab views to your advantage.
Use our Visual WorkFlow designer/editor to create streamlined business processes within the Tracker Product.
Interact with your customers via any channel they require: Phone, live chat, email, web, and more.
Handle unlimited tickets and track their full life-cycle with SLA, audit trails, time tracking, and reporting.
Know exactly what your customers want at all times and respond accordingly with a 360-degree view of customer information.
24/7/365 self-service and multichannel support yield significantly reduced call volumes via effective incident deflection.
Every customer support tool you need, all in one place, alongside easy-to-use process automation.
Measurably increase your first-call resolution rates with reporting, dashboards, audit trails, and knowledge base.
Extremely efficient, streamlined, and organized customer, contact, incident, and knowledge base management.
Knowledge is power. Everything is logged in PhaseWare Tracker through audit trails, dashboards, reports, and search.
Tracker Desktop is the most efficient tool for capturing, tracking and resolving customer issues.Learn More
With Tracker Beyond there is no need for a PC installation. Use the full power of Tracker, from any browser.Learn More
Perform major Tracker functions on your mobile device directly from your favorite mobile web browser.Learn More
Download the Tracker Beyond data sheet. It includes screenshots, extra features and requirements.
*Data sheet will be sent to your e-mail