Most customers are using Tracker
within a day of implementing
the cloud or on-site solutions.
Handle unlimited tickets and track their full life-cycle with SLA, audit trails, time tracking, and reporting. Nothing falls through the cracks!
Create tickets from emails, send email notifications, and automate your support process. Integrate directly with Outlook.
Handle unlimited customers and contacts and interact with them on every level. Chat live with customers right from Tracker.
Manage a limitless knowledgebase of solutions, FAQs, downloads, forums, and notices. Equally accessible both internally and externally.
Powerful searching tools allow you to search through tickets, correspondence, customers, contacts, knowledgebase items, and more, just as you see fit.
Handle multiple issues, customers, and tasks all at the same time and organize your screen to increase efficiency.
Run and design reports, set up and view Dashboards, track using audit trails, run billing, and much more! Tracker includes over 80 reports out-of-the-box.