A business is like a human body. Tools, like customer support software, can sure take the strain off.

We are nearly ready to produce our first mobile application for customer service and support . Should it be for Android or iPhone first?

If you don't know what you need your EMR solution to do, your EMR vendor won't know what to do for you.

With the proliferation of complex mobile devices, the need for expert customer support is growing. Could this be the career for you?

Customer service is about solving problems. Or is it…? Learn how to exceed your customers’ expectations in this latest blog from PhaseWare.

Information overload is a byword these days. We need to find a way to use it to advance our business.

Introducing our newest blogger, Jody Pellerin. Publishing this blog takes quite a bit of time so I thought I would spread the work… I mean, joy of writing, around.

…satisfy the customer. Offer them options on how to contact you, how to solve problems whether through self-service web portals or online chats …

EMR or electronic medical record software implementation failure rates are as high as 75%. See one way to avoid this.

We have defined it, measured, it asked why we do it. Now we get to how we do it. First Call Resolution in action.