In the area of customer support, there are three basic elements:

1. People
2. Quality
3. Technology

Don't make the mistake of thinking live chat customer support will be just like phone support. There can be a big difference.

How many KPIs do you measure? Jeff Rumburg of MetricNet can tell you the right number and the right metrics to gain world class customer support.

Managing customer support forums is like raising small children. If left to their own devices and without focus they run wild.

How can a small business mitigate the risks of customer support software migration from the cloud to the desktop and back?

Read about the Power of Positive Energy on Your Customer Service Team.

Here is a little content I have "curated" about customer service resources. I hope you find them inspiring.

A report must contain actionable data. Do your customer service reports have the key to action?

You track what you are doing wrong. Do you remember to track what your customer support is doing right?

Harassment is not the road to sales or customer service. It is the customer's cue to go elsewhere for respect and service.