Find out the three most essential resolutions to make when initiating multichannel customer service and support.

Two of the biggest issues with multichannel customer support and how to deal with them.

Don't use Live Chat for customer support without defining your strategy and metrics.

What happens when a customer gets two different answers to the same question? If your knowledge management is consistent, you will never find out.

When you talk about automation for the customer service and support center it can sound like customer support is full of robots.

Make sure all your customers stay happy, which is what customer service is all about.

In the world of business, as the economy gets harder, I find more and more things to be grateful for.

What are some important elements of web self service center software?

Customer Service Reps need to have that little voice that says, "You know, if I say that, the customer will think I am calling him a loser."

PhaseWare extends our thanks and admiration for those who have served or are currently serving in the United States Military. Happy Veterans Day