Maintain Control: On-Site Customer Support Software

In today’s market there are only a few customer support software solutions that will still allow you to deploy on your own servers. In recent years cloud services have grown at an astounding pace and the customer service/support software industry has followed suit. But what if your industry demands, security needs, or current IT resources require more control?

That is where On-Site deployment comes into play. If you already have a data center, IT staff, and security for your data, you might desire to maintain control over your customer support system. If this is the case, then you should look for solutions that support on-site deployment. With on-site deployment, the software you are purchasing will be installed on your own servers. This will allow you to remain full control over your data. You can modify, update, and archive data as you wish and do so using the software system you put in place and your vendor should work with you to make this process as painless as possible. If there are certain industry-specific or business regulations that are imposed on you - the on-site option is definitely the right choice.

A word on price: There are beneficial cost advantages to both Onsite and Cloud deployments. Ultimately, it will depend on your need as a business. Though paying for Onsite deployments have a higher purchase price for the first year, subsequent years are a fraction of the cost to pay for maintenance and support. One ancillary advantage to Onsite deployments would be the opportunity to negotiate a multi-year deal.

Here are some things to keep in mind when choosing the on-site option.

  • Resources - Do you currently have the resources needed to manage and maintain your own server?
  • Implementation time - Onsite deployments take a few extra steps to deploy the software on your servers. Can your IT team take time away from current duties to implement a new software into your environment?
  • Vendor Selection - Does the vendor have experience working with IT teams that are not their own.

Why choose PhaseWare? Here at PhaseWare we offer both a cloud-based and an on-site based deployment type. Many of our customers make use of the on-site deployment due to their specific needs. PhaseWare has over 10 years of experience dealing with on-site deployments. We offer fair prices and superior implementation support to get you up and running in as short a time as possible. Our license options are great for helping your reduce costs while still enjoying the benefits of an on-site implementation. 

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