PhaseWare is celebrating 10 years of business. In commemoration, we are looking back at some of the milestones that have shaped our company into what it is today. Join us as we take a journey through memory lane and remember the great times that PhaseWare has enjoyed over our first 10 years of business.
PhaseWare is born. We open our doors and celebrate our first day of business. CEO Randall Nelson and President Hoyt Mann begin working on the first version of our ever popular Tracker product. Spirits are high and the work is tough. On to the next year.
Our fearless leader, Randall Nelson, attains our first major customer. Shortly after, more customers start to come on board. 2006 is also our first profitable year in business and the trend is yet to stop with every year since being profitable.
Work begins on our Self Service Center product. SSC becomes the revised and reinvented version of its predecessor named “Concierge”. This is also the year that one of our early customers processes the 1 millionth support ticket! That's 1,000,000.
Randall Nelson is featured in a Business Week article on Veteran-run business (read more on our management page). Also, the first release of the Self Service Center product is released to our customers.
August of 2009, we release the first version of our web-based solution: Tracker OnDemand. This version of Tracker can be used from any web browser running Silverlight and eventually paved the way for our latest product: Tracker Beyond.
Another great year in PhaseWare history. In 2010, PhaseWare brings in many new large customers and continues to grow its presence in the customer support software field. Our products continue to improve with the help of customer feedback.
PhaseWare was founded by Randall Nelson and Hoyt Mann. Before forming PhaseWare, Randall and Hoyt worked at RamQuest as CEO and Director of Engineering. Together they created and now operate PhaseWare. Their combined efforts created the company you know today. Their leadership has provided for an ethical company that cares tremendously about its customers and the superior quality of its products.
One of our largest customers exceeds 1,000 support tickets/day on average. That same customer is now at over 2,000 tickets a day. PhaseWare moves to an office space in the First United Bank Building in McKinney, TX. In this same year, we add our 100th customer!
PhaseWare is listed on a United States Federal Government's SAM (System for Award Management) registry after winning a contract with a federal agency. Tracker Beyond goes up on the drawing board and development begins shortly after.
Our first web designer joins the team and helps bring a sense of style to our look and feel. PhaseWare undergoes a slight re-branding that would later turn into the full re-branding that has led to the PhaseWare that exists today.
PhaseWare releases its greatest product yet: Tracker Beyond. This web-based, HTML5 version of Tracker becomes available to select users. The PhaseWare data center is processing 20,000 support tickets a day. PhaseWare moves to larger office space with even more windows!
Our ultimate success has been the ability to serve our customers with great service and fantastic products. With the release of Tracker Beyond, we are focusing our efforts on providing our customers with a higher level of customer satisfaction. The future looks bright and we hope to celebrate more years with even greater success.