Improve your issue tracking satisfaction rates by making full utilization of visual reporting tools. By looking at your past performances, you can better understand what steps to take in the future to improve your customer satisfaction rates and overall performance. The easiest way to approach this kind of company improvement is to equip yourself and your team with powerful tools that allow you to collect different types of data, export it in different ways, and convert the data to visual reports for simple, clear evaluation.
Reports: Phaseware is proud to offer robust, dynamic, encompassing reporting tools that come built directly into the app. It’s quick, easy, and super effective to keep your finger on the pulse of your company. You can print, download, and send reports to your team at any time, and you can even have custom reports generated at will.
Dashboards: Without the proper setup, your agents will be spending tons of time each day just trying to stay on time. With Dashboards, you and your team can SEE your performance with real time, which can be customized to your specific needs. Tracker beyond also gives you the ability to set a specific dashboard as your home screen so when you log in, you’ll be able to view the exact information you need to get your day started on the right note, every day. This can be very useful to managers who want to keep track of performance, and agents who need to know which opportunities they can focus on improving!
Widgets: Dashboards are just the start to customizing your employees’ interface. The next big item is the building block of every employee and manager Dashboard: widgets. Tracker Beyond comes with several built in widgets to give your team a jump start and set everyone on the same schedule and the same page from the beginning of the day to the end. Tracker Beyond also allows for custom “add-in” widgets that can be created by our customers, selected from any and all webpages or tools you may want to have available at your fingertips. Widgets also allow you to drill into the details with various clickable elements to bring up more details about a specific value, data point, customer file, or whatever it is you might desire.
All of these items presented on a clean, intuitive interface can help your company run so smoothly that issue tracking becomes a non-issue.
Contact PhaseWare today to get the boost your business needs! Start with a FREE trial — no credit card required.