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Dashboards

Real-Time Customer Support Management

Dashboards pull customer support data from every area of your business and create powerful visual reporting tools. Dig deeper by using various widgets and interactive drill-down capabilities.

Visual Reporting with Dashboards

Better Visibility

See real-time performance metrics in a visually compelling way.

Visual Reporting with Dashboards

Proactive Support

Become aware of issues before they arise to your customers.

Visual Reporting with Dashboards

Increase Performance

Use goal-based metrics to keep your team on track and increase FCR rates.

Visual Reporting with Dashboards

Visual Reporting with Dashboards

A dashboard gives a visual representation of support performance in real time so management can act as promptly as possible to various situations. Instead of, for example, seeing a report once a month showing how many SLAs were missed and which department had the most open incidents.

Dashboards Widgets

Widgets

With Dashboards you have the freedom to use various widgets. Using widgets allows each user to construct their dashboard to their particular needs. PhaseWare is ready to ensure that no feature is lost by providing key information on how to make the most of the widgets.

Learn more about PhaseWare

If you think PhaseWare would be a good fit for your company or organization, please feel free to contact us. A friendly member of our team is only a click away.

Contact Us
FEATURES
FEATURES
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SOLUTIONS
SOLUTIONS
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  • Mortgage Solution
PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
Start My Free Trial

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