I don’t know if it’s the pressure of coming up with a New Year’s Resolution for 2012 or the anxiety of knowing swim-suit season is rapidly approaching, but I have decided to join a gym and eat healthier. It’s difficult to cook healthy for myself every day, so I decided to get some help from the lovely frozen food aisle—Healthy Choice frozen meals in particular. Did I really make the right choice though?
I saw their new Lemon Garlic Chicken meal and decided to give it a try. At lunch, I was thoroughly enjoying my meal until… CRACK… I bit straight into a chicken bone. I went to the Twittersphere to take action. I found Healthy Choice and tweeted, informing them of the lunchtime mishap.
Within 30 minutes I received a reply apologizing and asking me to email their support. I proceeded to email them and they asked me for the manufacturing number on the box and a few other key items. They continued to apologize and said they would be sending me coupons in the mail for free Healthy Choice meals.
There are a few reasons I believe they handled this situation well:
–They didn’t ignore me– They actually responded—and quickly.
–They showed concern– They didn’t just act interested and apologetic, they were interested and aplogetic.
–They took action– Healthy Choice didn’t just apologize, they asked for information that will be useful to preventing this from happening to someone else. They also are sending coupons in the mail and I have no doubt that they will follow through; they have done an amazing job thusfar and I wouldn’t expect less.
I’ve talked about these items in the past, especially taking action, it was just nice to see it… well, in action!
Do you have a great customer service story you’d like to share? We’d love to hear it in the comments below.