Over the Thanksgiving holiday my family came to town. I began asking if anyone had any great customer service stories they’d like to share with me. My sister-in-law promptly told me of a customer service story she experienced with Crock-Pot.
She loves cooking with her Crock-Pot and uses it as much as possible. One day the little handle on the lid came off. She immediately went to the internet to find a replacement part or replacement lid since the Crock-Pot itself was in perfect condition. She couldn’t find a replacement anywhere. My sister-in-law proceeded to email Crock-Pot’s customer service team and received a prompt response. They informed her they no longer made that particular Crock-Pot but to watch in the mail as they were sending her a brand new Crock-Pot.
She and my brother were a little suspicious, as any person in this day and age would be, thinking they would be charged with an outrageous shipping chargeâ€”there was going to be some sort of catch. However, when she received not only a new Crock-Pot, but an upgraded one in the mail free of any charge, she informed the company that they now had a lifetime customer!
It’s doing great customer service deeds like this which will get you those lifetime customers you long for. Go above and beyond like I talked about in my previous blog and you will gain a respectable reputation in the customer service industry.
Have you ever had something like this happen to you? Tell us about it in the comments section below. Have a great Cyber Monday.