Live Chat: Another customer service channel has been added to the arsenal for engaging and satisfying customers and increasing sales and production.

Here are notes and links to some recent blog posts that I think will be of interest to those of you in customer service and support.

There are 3 common customer support (call) center mistakes that can cost you customers.

Can Live Chat be used for customer service and information management? Read on….

Awhile back, the Aberdeen Group published some strategies for best-in-class customer service performance called PACE.

Live Chat Customer Support requires some specific agent skills and can be helped along with some of these productivity tools.

Using Live Chat for customer service can cause difficulties in building relationships with customers. What can you do about it?

Miscommunication is a common problem no matter the medium. In Live Chat Customer Support, these problems can cost customer goodwill.

PhaseWare makes GetApp.com Top 20 Business Applications (news release). Customer Service and Support Software.

I hope the customer service at your bank doesn't treat you the way they treated my friend George.