News Release: PhaseWare makes GetApp.com Top 20
PhaseWare Tracker was today selected as a Top 20 business application for January 2011 by GetApp.com, the business software search engine.
PhaseWare Tracker allows businesses to take control of incident management processes. Tracker covers the entire cycle of trouble ticket resolution from incident submission and issue escalation to SLA compliance and knowledge management. Companies can communicate with customers through multiple channels and offer 24/7/365 customer support. They will never let another incident fall through the cracks.
PhaseWare provides simple yet sophisticated customer service and support software that will grow with any business.
• Centralizes information on customers, incidents, and service level agreements.
• Automates alerts, tasks and escalations according to predetermined business rules.
• Harnesses customer self-service technology.
• Communications by phone, email, chat, forums and more.
PhaseWare delivers a powerful, intuitive, affordable customer support software on-premise and on-demand.
“It is no surprise to see Phaseware Customer Service and Support Solutions ranked among our Top 20 Business Apps after only 1 month of presence in the marketplace”, said GetApp.com Director Manuel Jaffrin. “Today Small and Medium Businesses require more than standard help desk management and Phaseware clearly excels at providing a complete solution for Customer Service and Support, covering the entire lifecycle of trouble ticket submission to SLA compliance and knowledge management “
The GetApp.com Top 20 Business Apps ranking is based on a composite algorithm that incorporates several criteria, including listing popularity on GetApp.com, number of reviews and comments, social media presence such as Twitter and FaceBook followers, volume and quality of integration points, and input from analyst reports. The ranking is updated monthly. You can view the ranking online at GetApp.com Top 20 Business Apps
About PhaseWare, Inc.
Offer 24/7/365 customer support. Communicate with your customers through multiple channels. Never let another incident fall through the cracks. Take control of your incident management process with PhaseWare.
PhaseWare provides simple yet sophisticated customer service and support software that will grow with your business.
- Centralize information on customers, incidents, and service level agreements.
- Automate alerts, tasks and escalations according to predetermined business rules.
- Harness customer self-service technology.
- Communicate by phone, email, chat, forums and more.
PhaseWare: Powerful, intuitive, affordable incident management, customer management, and knowledge management made easy.
Mobile.
On-Premise.
On-Demand.
About GetApp.com
GetApp.com is a business software app store for the buyers of enterprise applications. It offers a simple way for buyers to find, compare and evaluate applications and a low cost channel for providers to be found online. Software buyers come to GetApp.com for theconvenience of researching enterprise applications and deployment solutions in one place, saving weeks from their traditional purchasing cycles. Application providers come to GetApp.com to reach out to a worldwide audience of active buyers, receive qualified traffic to their website and receive sales leads relevant to their target markets.
Press contact for PhaseWare, Inc.
Jody Pellerin
Marketing@PhaseWare.com
Press contact for GetApp.com
Christophe Primault
christophe.primault@getapp.com