The Gamification of Customer Service
A brief description of gamification in customer service and support
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TAX DAY: Customer Service and the IRS
Tax Day thoughts on customer service and the IRS
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More on the Customer Service Strategy
PhaseWare’s thoughts on developing a customer service strategy
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What’s Your Customer Service Strategy?
PhaseWare’s thoughts on developing a customer service strategy
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The Service Point of View
Lessons in good customer service for both employees and customers
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4 Simple Customer Feedback Tips
Tips for getting meaningful feedback from your customers
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Going to 11: Quick Tips for a Customer Experience that Speaks Volumes
Tips from PhaseWare for cranking up your customer experience
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6 Customer Service Pitfalls
Six customer service errors to avoid if you like loyal customers
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Customer Service Basics: Workflow Counts
PhaseWare discusses a few points of customer service basics
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