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How to win customer loyalty by serving up sensational service

By Hoyt Mann

Be sure your business has the tools and culture in place to begin wowing your customers right from the start.

How to win customer loyalty by serving up sensational service Read More

Why being a small B2B can work to your advantage

By Hoyt Mann

When it comes to customer support, small B2B companies may actually have an advantage over their larger competitors.

Why being a small B2B can work to your advantage Read More

SLA Compliance Management 101

By Hoyt Mann

Review the five key components of a well-written service level agreement and learn how Tracker can help you manage SLA compliance.

SLA Compliance Management 101 Read More

Customer Support and Customer Service: What’s the difference?

By Hoyt Mann

Though often used interchangeably, customer support and customer service are not the same thing. This blogs explores the difference between the two.

Customer Support and Customer Service: What’s the difference? Read More

Seniors and SaaS: The struggle is real

By Hoyt Mann

Multichannel support strategies provide help to the aging population, while enabling younger customers to help themselves through self-service portals

Seniors and SaaS: The struggle is real Read More

Support superstar qualities: passion and friendliness

By Hoyt Mann

Find passionate and friendly customer service agents, give them tools for success, and your business will exceed customer service expectations.

Support superstar qualities: passion and friendliness Read More

Don’t hang up yet on your phone support

By Hoyt Mann

Phone support is important for providing timely answers to complicated and urgent support issues. It offers a chance to deliver superior support.

Don’t hang up yet on your phone support Read More

When Customer Service Gets Personal

By Hoyt Mann

Personal feedback helps Airbnb hosts deliver superior customer service. Larger companies can learn from this feedback model.

When Customer Service Gets Personal Read More

The key to excellent customer service? Treat your employees like gold.

By Hoyt Mann

Follow the tips in this blog to keep your customer service agents happy so they, in turn, will provide excellent customer service.

The key to excellent customer service? Treat your employees like gold. Read More

Protect your data by using security best practices

By Hoyt Mann

Protect your data by using security best practices.

Protect your data by using security best practices Read More

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