New Downloadable Set! Part 1:  PhaseWare’s SLA Input and Advice

Service Level Agreements (SLA’s) are an unavoidable part of running a business. Creating a roadmap to the perfect SLA which would benefit both the buyer and the business can be tricky, but with the right information and the right technology you can truly use them to your advantage. Having effective SLA’s is a huge part of the customer relationship management business (CRM), and PhaseWare is happy to help with that!
One of our latest downloadable resources includes a wealth of useful intelligence and facts about the SLA world. With this document you can learn about:

  • The true purpose of an SLA. Creating an SLA can fall under the category of one of those “mandatory business rules,” which creates a jaded, uninspired mindset. With PhaseWare’s fresh, creative point of view, you and your company can start treating SLA’s to be the opportunity they were always meant to be.
  • The factors involved in creating an SLA. If you are starting from scratch, building an SLA and ensuring SLA compliance for your company looks complicated. With this basic guideline at your disposal, you won’t need to worry one bit about whether or not you have your bases covered! PhaseWare is full of seasoned veterans who excel at business basics like SLA creation, and we are committed to making sure that our customers do, too.
  • How to update and maintain SLA’s to match your business. As with every aspect of business, the sale is just the beginning. Once you and your customer have entered into an SLA together, it’s important to keep an eye on things to ensure that all parties are still in the positive. On top of the benefits of company protection, this section will help you ensure your customer satisfaction as well.
  • Which product features PhaseWare can help you master to aid in the perfect SLA creation. It takes more than just an idea to create a successful SLA. PhaseWare’s products are designed to interact, with features and tools built into each one that will help you cultivate the best environment for your team to succeed in their jobs, inclusive of SLA use. Exploring which features are the most effective and how to use them will help you to make the most of your software and your customer interactions.

SLA’s are non-negotiable, but the way you use them isn’t. With PhaseWare’s elite set of products and unparalleled team expertise in the customer support field, you will be able to set your agents ahead of the game in a wide variety of arenas, SLA’s among them. Keeping yourself in the know is a huge part of keeping your company in the black.


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