It is important that you reward those that perform well. There are many people that like working with customers. Creating career opportunities is important for retaining these people. Employees can be some of your best assets. When they build relationships with the customers, customers will enjoy working with those that are familiar with their systems and how they operate. Building those relationships is important, so retaining customer support personnel that foster those relationships is key.
Invest in a help desk technology. Obviously budgets are often limited, but it is vital that you invest in the technology that runs your customer support. This is a primary service function and when people have a problem, they want a quick solution. You shouldn’t short-change the technology investment you make in your help desk, which becomes a primary service function. Tech Republic
Invest in training for services. New problems are always arising so it is important that you have regular meetings and training sessions that outline problems that customers or your support team may encounter. Investing in training on all levels is important in keeping everyone in the loop.
Ultimately, it is important that you invest in customer support to deliver the best customer support experience possible.