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As co-founder and CEO, Randall Nelson leads PhaseWare’s efforts to create highly sophisticated and affordable business process and customer support tools for the small and mid-sized market. Randall oversees technology and product development and provides overall strategic direction and executive leadership.
Before forming PhaseWare, Randall founded and built RamQuest, a successful 15-year businessware development company. Randall’s early experience as a contract software developer led to his decision to launch his own company. After selling RamQuest, he immediately began work on building another venture, PhaseWare. Randall’s experience in software development and business start-ups ensures that PhaseWare will continue to bring innovative technologies to the market.
Randall enlisted in the Army after graduating from high school in Missoula, Mont. Two years into his enlistment, he was accepted at the United States Military Academy at West Point, N.Y. He graduated with a bachelor of science degree and subsequently served as an armor officer at Ft. Hood and in the first Gulf War.
As co-founder and president, Hoyt oversees all operational aspects of the business, including sales, marketing, service delivery, and customer support. His extensive resume encompasses more than 15 years as an innovator, entrepreneur, and overall technical evangelist with leading Dallas-based companies, including EDS, EpicRealm, MCI, and OpenConnect Systems.
Before forming PhaseWare, Hoyt served as director of engineering for RamQuest Software, providing executive support to Founder and CEO Randall Nelson. In another key executive position, Hoyt served as senior technical evangelist for EpicRealm, a content delivery network services company.
Among his most memorable achievements, Hoyt counts winning the Discovery Award for PaperlessCloser at RamQuest, developing cutting-edge Java software applications at OpenConnect Systems, and launching Pepsi.com while at EDS. He holds a bachelor of business degree in business computer information systems from the University of North Texas. Hoyt Mann contributes to Business Software Buzz.
A software development and coding master, Craig continues to refine and enhance existing PhaseWare products, as well as develop new, cutting-edge applications that offer customers the best possible solutions in the industry. Craig graduated from the University of Hartford, class of 1992 and has 20 years of experience working in software and application development. He enjoys bowling, Texas Hold’em, and science fiction movies.
PhaseWare’s finances are in good hands with Brenda. She ensures smooth financial operations company-wide, and is dedicated to providing customers, as well as employees, fair, efficient, and ethical treatment.
Directing PhaseWare’s creative efforts, Erik studied computer science, graphic design, entrepreneurship and mathematics during his five years at TWU in Denton, TX. His design theory revolves around minimalism. Erik enjoys mobile tech, video games, and video production.
Rayce is dedicated to providing friendly, personable and timely support to all PhaseWare customers as part of the company's mission to give each customer hands-on, VIP treatment. With eleven years of experience as a problem solver, she strives for high standards of customer service, quality of service and technical knowledge. Rayce likes video games, from PC to console, and records videos on YouTube for the gaming community.
Stuart graduated from the University of Toledo in 2011 with a major in Computer Science and Engineering. His career has revolved primarily around maintenance and updating of enterprise software. At PhaseWare Stuart is involved in flagship products both from a support and creation perspective. He might be observed riding around on his motorcycle, or playing disc golf on the weekends. Don't get him started on astrophysics.
With his diverse work history and a degree focused on Logistics and Digital Marketing from The University of North Texas, Keith brings a unique perspective to the PhaseWare Team. With a passion for personal development and networking, his ability to connect with people provides the opportunity to build strong business relationships both internally and with our customers. Outside of the office, Keith has a strong interest in the Dallas Stars, and spends the majority of his time on adventures with his family.
Penne strives to provide high level IT expertise combined with years of support experience. She brings many years of experience from main-frame configuration and support to the latest in Server and Desktop OS to provide optimal support to the PhaseWare customers. Penne graduated from University of Texas Arlington with degrees in Computer Science and English. She enjoys reading and playing games but spends most of her spare time with her family.