Host with PhaseWare and we will set everything up for you, monitor your database, and perform routine backups.
Most customers are using the Tracker application within a day of implementing the cloud or on-site solutions.
Manage a limitless knowledge base of solutions, FAQs, downloads, forums, and notices - both internally and externally.
Powerful searching tools allow you to search through tickets, correspondences, customers, contacts, knowledge base items, and more, just as you see fit.
Handle multiple issues, customers, and tasks all at the same time and organize your screen to increase efficiency. Use multi-tab views to your advantage.
Use our Visual WorkFlow designer/editor to create streamlined business processes within the Tracker Product.
Interact with your customers via any channel they require: Phone, live chat, email, web, and more.
Handle unlimited tickets and track their full life-cycle with SLA, audit trails, time tracking, and reporting.
Know exactly what your customers want at all times and respond accordingly with a 360-degree view of customer information.
24/7/365 self-service and multichannel support yield significantly reduced call volumes via effective incident deflection.
Every customer support tool you need, all in one place, alongside easy-to-use process automation.
Measurably increase your first-call resolution rates with reporting, dashboards, audit trails, and knowledge base.
Extremely efficient, streamlined, and organized customer, contact, incident, and knowledge base management.
Knowledge is power. Everything is logged in PhaseWare Tracker through audit trails, dashboards, reports, and search.
Tracker Desktop is the most efficient tool for capturing, tracking and resolving customer issues.Learn More
With Tracker Beyond there is no need for a PC installation. Use the full power of Tracker, from any browser.Learn More
Perform major Tracker functions on your mobile device by using our native iOS and Android Apps.Learn More
Don’t wait. Request a demo to see how Tracker can help your customer support workflow.
Have questions? Click Here to contact us and ask.