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PhaseWare Tracker

The fully configurable customer support solution.

Watch a Video Demo
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Download the Tracker Beyond Data Sheet. It includes screenshots, extra features and installation requirements. *Guide will be sent to your e-mail

Issue tracking, Complaint Management, CRM, time tracking, SLA Compliance, process management, Knowledge Base, and more—Tracker is a complete customer support solution that can be tailored to your specifications.

Learn more below about features, implementation options, and the different versions of Tracker that PhaseWare offers.

Cloud Deployment

PhaseWare Cloud

Host with PhaseWare and we will set everything up for you, monitor your database, and perform routine backups.

On-Site Deployment

On-Site

Install the full-featured Tracker application(s) on your own server(s). We will assist you every step of the way.

See Pricing

Tailor Tracker to your specific needs with fully configurable:

configurable screens

Screens, panels, and tabs

configurable fields

Fields, labels, and colors

configurable toolbars

Menus and toolbars

configurable settings

Global settings

user security

User and contact security

workflows and processes

Workflows and Processes

sla requirements

SLA requirements

and more features

And much more!

Some of PhaseWare's Top Features

Easy Adoption

Easy Adoption

Most customers are using the Tracker application within a day of implementing the cloud or on-site solutions.

Email Integration

E-mail Integration

Create tickets from emails, send email notifications, and automate your support process. Integrate directly with Outlook.

Knowledge base

Knowledge base

Manage a limitless knowledge base of solutions, FAQs, downloads, forums, and notices - both internally and externally.

Robust Searching

Robust Searching

Powerful searching tools allow you to search through tickets, correspondences, customers, contacts, knowledge base items, and more, just as you see fit.

Reporting

Reporting

Run and design reports, set up and view Dashboards, track using audit trails, run billing, and much more! Tracker includes over 80 reports out-of-the-box.

Multitasking

Multitasking

Handle multiple issues, customers, and tasks all at the same time and organize your screen to increase efficiency. Use multi-tab views to your advantage.

Visual WorkFlows

Visual WorkFlows

Use our Visual WorkFlow designer/editor to create streamlined business processes within the Tracker Product.

Multichannel Support

Multichannel Support

Interact with your customers via any channel they require: Phone, live chat, email, web, and more.

Issue Tracking

Issue Tracking

Handle unlimited tickets and track their full life-cycle with SLA, audit trails, time tracking, and reporting.

Enjoy the following benefits:

Increased Customer Satisfaction

Increased Customer Satisfaction

Know exactly what your customers want at all times and respond accordingly with a 360-degree view of customer information.

Reduced Call Volumes

Reduced Call Volumes

24/7/365 self-service and multichannel support yield significantly reduced call volumes via effective incident deflection.

Do more with Less

Do More with Less

Every customer support tool you need, all in one place, alongside easy-to-use process automation.

Increased First Call Resolution

Increased First Call Resolution

Measurably increase your first-call resolution rates with reporting, dashboards, audit trails, and knowledge base.

Perfect Organization

Perfect Organization

Extremely efficient, streamlined, and organized customer, contact, incident, and knowledge base management.

Stay in the Know

Stay in the Know

Knowledge is power. Everything is logged in PhaseWare Tracker through audit trails, dashboards, reports, and search.

Ways to use Tracker:

Desktop

On Your Desktop

Tracker Desktop is the most efficient tool for capturing, tracking and resolving customer issues.

Learn More
Web

On The Web

With Tracker Beyond there is no need for a PC installation. Use the full power of Tracker, from any browser.

Learn More
Mobile

On The Go

Perform major Tracker functions on your mobile device by using our native iOS and Android Apps.

Learn More
Learn more about Tracker

Don’t wait. Watch a Video Demo to see how Tracker can help improve your customer support workflow.

Have questions? Click Here to contact us and ask.

Watch a Video Demo
FEATURES
FEATURES
  • Customize & Configure
  • Advanced Reporting
  • Live Chat
  • Visual WorkFlows
  • Customer Management
  • SLA Management
SOLUTIONS
SOLUTIONS
  • Customer Service & Support
  • Complaint Management
  • Knowledge Management
  • Help Desk Management
  • Issue Tracking
  • Mortgage Solution
PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
Start My Free Trial

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