Host with PhaseWare and we will set everything up for you, monitor your database, and perform routine backups.
The fully configurable customer support solution.
Host with PhaseWare and we will set everything up for you, monitor your database, and perform routine backups.
Install the full-featured Tracker application(s) on your own server(s). We will assist you every step of the way.
Most customers are using the Tracker application within a day of implementing the cloud or on-site solutions.
Create tickets from emails, send email notifications, and automate your support process. Integrate directly with Outlook.
Manage a limitless knowledge base of solutions, FAQs, downloads, forums, and notices - both internally and externally.
Powerful searching tools allow you to search through tickets, correspondences, customers, contacts, knowledge base items, and more, just as you see fit.
Run and design reports, set up and view Dashboards, track using audit trails, run billing, and much more! Tracker includes over 80 reports out-of-the-box.
Handle multiple issues, customers, and tasks all at the same time and organize your screen to increase efficiency. Use multi-tab views to your advantage.
Use our Visual WorkFlow designer/editor to create streamlined business processes within the Tracker Product.
Interact with your customers via any channel they require: Phone, live chat, email, web, and more.
Handle unlimited tickets and track their full life-cycle with SLA, audit trails, time tracking, and reporting.
Know exactly what your customers want at all times and respond accordingly with a 360-degree view of customer information.
24/7/365 self-service and multichannel support yield significantly reduced call volumes via effective incident deflection.
Every customer support tool you need, all in one place, alongside easy-to-use process automation.
Measurably increase your first-call resolution rates with reporting, dashboards, audit trails, and knowledge base.
Extremely efficient, streamlined, and organized customer, contact, incident, and knowledge base management.
Knowledge is power. Everything is logged in PhaseWare Tracker through audit trails, dashboards, reports, and search.
Tracker Desktop is the most efficient tool for capturing, tracking and resolving customer issues.
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With Tracker Beyond there is no need for a PC installation. Use the full power of Tracker, from any browser.
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Perform major Tracker functions on your mobile device by using our native iOS and Android Apps.
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Don’t wait. Watch a Video Demo to see how Tracker can help improve your customer support workflow.
Have questions? Click Here to contact us and ask.
