PhaseWare's Management Team

PhaseWare Management Team


Randall Nelson

Co-founder and Chief Executive Officer

As co-founder and CEO, Randall Nelson leads PhaseWare’s efforts to create highly sophisticated and affordable business process and customer support tools for the small and mid-sized market. Randall oversees technology and product development and provides overall strategic direction and executive leadership.

Before forming PhaseWare, Randall founded and built RamQuest, a successful 15-year businessware development company. Randall’s early experience as a contract software developer led to his decision to launch his own company. After selling RamQuest, he immediately began work on building another venture, PhaseWare. Randall’s experience in software development and business start-ups ensures that PhaseWare will continue to bring innovative technologies to the market.

Randall enlisted in the Army after graduating from high school in Missoula, Mont. Two years into his enlistment, he was accepted at the United States Military Academy at West Point, N.Y. He graduated with a bachelor of science degree and subsequently served as an armor officer at Ft. Hood and in the first Gulf War.

Randall Nelson Featured in Bloomberg Businessweek.


Hoyt Mann

Co-founder and President

As co-founder and president, Hoyt oversees all operational aspects of the business, including sales, marketing, service delivery, and customer support. His extensive resume encompasses more than 15 years as an innovator, entrepreneur, and overall technical evangelist with leading Dallas-based companies, including EDS, EpicRealm, MCI, and OpenConnect Systems.

Before forming PhaseWare, Hoyt served as director of engineering for RamQuest Software, providing executive support to Founder and CEO Randall Nelson. In another key executive position, Hoyt served as senior technical evangelist for EpicRealm, a content delivery network services company.

Among his most memorable achievements, Hoyt counts winning the Discovery Award for PaperlessCloser at RamQuest, developing cutting-edge Java software applications at OpenConnect Systems, and launching while at EDS. He holds a bachelor of business degree in business computer information systems from the University of North Texas.

Hoyt Mann contributes to Business Software Buzz


Craig Santoli

Chief Technology Officer

A software development and coding master, Craig continues to refine and enhance existing PhaseWare products, as well as develop new, cutting-edge applications that offer customers the best possible solutions in the industry. Craig graduated from the University of Hartford, class of 1992 and has 20 years of experience working in software and application development. He enjoys bowling, Texas Hold’em, and science fiction movies.


 Other Members of the PhaseWare Management Team


Brenda Nelson

Chief Financial Officer

PhaseWare’s finances are in good hands with Brenda. She ensures smooth financial operations company-wide, and is dedicated to providing customers, as well as employees, fair, efficient, and ethical treatment.


Jack Sumrall

National Sales Manager

Head of all sales operations at PhaseWare, Jack brings friendliness and clarity to every sale, ensuring that customers get exactly what they need. Jack’s friendliness, clarity, and breadth of knowledge make investing in the PhaseWare solution an easy and obvious choice. Jack graduated from Mississippi State University in 1969 and went on to work for big-name companies like IBM and Siemens. He served in the Marine Corps, has run 9 marathons, serves on his Church’s prison ministry team, and also holds US Patent #5,775,022—the motorized duck decoy!


Erik Lopez

Lead Web Designer

Directing PhaseWare’s look and feel, Erik studied computer science, graphic design, entrepreneurship and mathematics during his five years at TWU in Denton, TX. His design theory revolves around the simple-is-better approach and he takes a great influence from the Bauhaus art movement of the 1920's. Erik enjoys mobile technology, rising video game graphics technology, and listening to German heavy metal in his car... super loud.


Rayce Conway

Manager, Support Services and Operations

The newest member of PhaseWare's management team. Rayce is dedicated to providing friendly, personable and timely support to all PhaseWare customers as part of the company's mission to give each customer hands-on, VIP treatment. With eleven years of experience as a problem solver, she strives for high standards of customer service, quality of service and technical knowledge. Rayce likes video games, from PC to console, and records videos on YouTube for the gaming community.