PhaseWare, founded in 2005, is a leading provider of Customer Service and Support software applications optimized for the Small and Medium Business (SMB) to deliver robust and financially viable solutions. There is a major distinction between installing software and implementing a solution. PhaseWare enables companies to better manage their business processes, reduce operational expenses, and significantly increase the effectiveness and quality of customer service. The PhaseWare Tracker suite of products is uniquely designed to accelerate implementation of the solutions, which are delivered in either an On-Site or Software-as-a-Service (SaaS) model. PhaseWare provides a competitive advantage for the SMB to serve, support, retain, and maximize the value of every customer.
Company Overview (pdf)
Our History
PhaseWare was founded in January of 2005, because Small to Medium sized businesses were being underserved by the Customer Service and Support technology community. The existing applications were designed for large enterprises, optimized for internal help desks, expensive for the value realized, and built on architectural platforms that were expensive to setup and maintain. Large companies either purchased costly products that required complex implementations and maintenance or developed their own systems internally. Small and Medium Businesses were left with no financially viable Customer Service and Support software automation tools. PhaseWare's applications automate Customer Self Service, Email Support, Customer Management, and Incident Management.
PhaseWare designed its products in partnership with an advisory group of seasoned Customer Support experts at leading firms who had experience with custom and off-the-shelf Customer Support software. PhaseWare also partnered with experts within the Help Desk Institute and IT Service & Support organizations, to refine the products usability. Uniquely, the operational features and functions of the PhaseWare products give strongest consideration to achieving a successful business implementation.
PhaseWare built its application suite using highly scalable, industry standard technology, an open architecture, built-in API's for integration with existing systems, and hosted it with the third largest managed hosting provider. The result is a robust technology infrastructure that typically only the largest firms can afford.
PhaseWare delivers its solution using an On-Site or Software-as-a-Service (SaaS) model. Since the SaaS model does not require hardware or software installation and support, little to no IT involvement is necessary. Process integrations can be operational in days. PhaseWare solutions are financially viable for the smallest firm and robust enough for the largest firm.
Our Team
PhaseWare is led by a distinguished team of professionals with an unparalleled mix of Business, Operational, Technical, and Software Development experience. See Management Team for more information.
Our Location
PhaseWare is privately owned and headquartered at 1700 N. Redbud Blvd, McKinney, TX. Contact Us for more information.