Design, Execute, Repeat.
Customer support workflow automation for today's demanding customers.
Use the visual designer to draw your business process, linking together tasks with special connectors. All accomplished without a line of code.
Utilize the Visual WorkFlow Reporting tool to see how your WorkFlows are performing in real time. No more excel-type data and boring charts.
Using our simple drag and drop visual designer, you can easily orchestrate your business process into Visual WorkFlows. The intuitive interface makes the creation process simple. If you know the business process you can design a PhaseWare WorkFlow.
Use the Task Manager to manage all WorkFlow related tasks. Save favorite task searches, run ad-hoc reports on tasks, and filter important tasks. The Task Manager is the easy, flexible, and efficient way to view WorkFlow tasks.
At any time you can pull up the Visual WorkFlow Reporting tool to see how the WorkFlow is performing in real-time. See the number of open, failed, and completed tasks as well as the number of completed WorkFlows in your system.
Assign WorkFlow tasks to 3rd parties that are external to your business/organization. Third parties can complete assigned tasks through the SSC.
Make sure WorkFlows continue to flow by notifying agents when new WorkFlow tasks are assigned to them using Event-Based Notifications.
Configure WorkFlows to match your Business Process. Each WorkFlow Task can have single or multiple dependencies with logic controlling the flow.
Don’t wait. Request a demo to see how our features
can help your customer support workflow.
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