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Videos

Overviews, Features, Management, and More.

Demo Videos:

PhaseWare Demo

Customer Service & Support
Video Demo

Learn more about our fully configurable Customer Service and Support software & features in this video demo.
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PhaseWare Overview

Learn about our products, our features, and a quick software overview.

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Administration

Watch administration videos: screen designer, SSC, Event Engine and more.

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Incident Management

Incident Manager, Incident Screen, Merging incidents, and Journal Entries.

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Self Service Center

How to login, navigation, and administration of the SSC.

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Tracker Features

Watch videos about live chat, email, alerts, knowledge base and more.

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Webinars

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  • Product Showcase Video
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  • PhaseWare Overview Video
  • PhaseWare Products
  • Self Service Center Administration
  • Event Engine
  • Mail Checker Setup
  • Email Templates
  • Screen Designer
  • User Management
  • Incident Manager
  • Incident Screen
  • Merging Incidents
  • Promoting Incidents/Adding to Projects
  • Working with Journal Entries
  • How to Login
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  • Self Service Center Administration
  • Customer Admins
  • Submit a Ticket
  • The Basics
  • Live Chat
  • Knowledge Base Management
  • E-mail Functionality
  • Alerts
  • The IdeaWall
  • Enhanced Mail Checker
  • Mail Checker Setup

Soapbox — Self-Service Center- Submit a Ticket

Overview Videos:

PhaseWare Demo

PhaseWare Video Demo

Sign up for a free video demo and see our top features in action. If you wish to see more, feel free to contact us for a full, personalized, demo.
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The PhaseWare Suite

Take a quick 2 minute look at how our product suite works together to create a powerful customer support system.
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SSC Mobile

Learn about our mobile self-service solution for your customers.
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Self Service Center: Submit a Ticket

Quick overview of how your customers can submit a ticket through the Self Service Center.
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Self Service Center:

 

Self Service Center: Submit a Ticket

Quick overview of how your customers can submit a ticket through the Self Service Center.
Learn More ›
Learn more about PhaseWare

If you think PhaseWare would be a good fit for your company or organization, please feel free to contact us. A friendly member of our team is only a click away.

Free Online Demo
FEATURES
FEATURES
  • Customize & Configure
  • Advanced Reporting
  • Live Chat
  • Visual WorkFlows
  • Customer Management
  • SLA Management
SOLUTIONS
SOLUTIONS
  • Customer Service & Support
  • Complaint Management
  • Knowledge Management
  • Help Desk Management
  • Issue Tracking
  • Mortgage Solution
PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
Free Online Demo

Sales & Info.: 866-390-3492 info@phaseware.com
Contact Us
Pricing

Support: 866-838-4789
Self Service Center

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