• Contact Support
  • Customer Login
PhaseWare
Free Online Demo
  •  Products 
    • Tracker ›
      • Tracker Beyond
      • Tracker Desktop
      • Tracker Mobile
    • Self Service Center ›
      • SSC Mobile
    • Event Engine
  • Features
    • Customize & Configure
    • Advanced Reporting
    • Alerts/Notifications
    • Multichannel Support
    • Ticket Tracking Features
    • Integrations
    • More Features ›
      • E-Mail Integration
      • Incident Management
      • Visual WorkFlows
      • Service Level Agreement (SLA) Management
      • Customer Management
      • Billing-Support Package Tracking
      • Dashboards
      • Live Chat Support
      • Features List
  •  Solutions 
    • Customer Support Management
    • Help Desk Management
    • Complaint Management
    • Knowledge Management
    • Issue Tracking
    • Regulatory Compliance Management
    • Mortgage Solution
    • The Right Solution
  • Industries
    • Software
    • Mortgage
    • Internal IT
  • Pricing
  •  Resources 
    • Blog
    • News
      • Press Releases
    • Videos
    • Downloads
    • FAQs
    • Why PhaseWare?
  •  Company 
    • Management Team
    • Customers
    • Partners
    • Careers
    • Contact Us
Start My Free Trial

PhaseWare Tracker:
Mobile

Free Online Demo

Mobile Customer Support Management - on iOS and Android

Get it on Google Play Get it on the App Store
 
Watch a short video

Tracker Mobile is PhaseWare's mobile customer service and support app for iOS and Android devices. Take your customer support system on the go.

Top Features:

Use Favorite Searches On Your Smartphone

Favorite Searches

Make full use of your favorite searches and stay up to date with your most crucial tickets.

Submit Mobile Tickets

Submit New Tickets

Submit new tickets wherever you are to keep your customer support department up to date.

Manage tickets on the go

Ticket Management

Manage tickets from anywhere. Tracker Mobile has a rich set of ticket management features.

Native App

Native App for iOS and Android

Allow your team to view, organize, and edit tickets on their mobile device using our Native Tracker Mobile App. Download the app on the App Store for iOS or Google's Play Store for Android devices.

Major features that your agents will love in this release of Tracker Mobile:

Attack Journal Photos
Attach Journal Photos

Allow agents to view and add photos to a ticket journal. A great tool for field agents.

Add Ticket Notes
Add Notes

Add notes to a ticket to keep the communication trail constantly updated and detailed.

Tracker Mobile
Close Tickets On The Go
Close More Tickets

Close out more tickets with the ability to update your customers outside the office.

Close Tickets On The Go
Simple User Interface
User Interface

Tracker Mobile has a simple and clean user interface to keep your tickets under control.

Simple User Interface

Support for Apple Watch Notifications

Tracker Mobile can send notifications to Apple Watch for those who require an always-on solution.

Learn More

Notification Support for Apple Watch

Allow your agents to get notifications on any updates or changes to their ticket queue via Watch OS notifications.

Learn More

F.A.Q.
Who is Tracker Mobile for?

Tracker Mobile is for your agents, managers, and field agents. They can login to the mobile app and manage their customer service/support tickets from anywhere.

Is Tracker Mobile a web app?

No. Tracker Mobile is not a web app. It is a powerful native app that can be downloaded by your agents on the App Store or Google Play. If you need further instruction on how to download the app please Contact Us.

Does PhaseWare have other Mobile Apps?

Yes. PhaseWare is proud to offer mobile self-service for your customers via the SSC Mobile App. Click Here to learn more. Tracker Beyond works across most web browsers and works exceptionally well on larger tablets like iPad.

What does it cost?

Please Contact Us to get pricing information and to get all of your questions answered by one of our friendly representatives. You can always ask for a free online demo of Tracker Mobile.

Want to learn more?

Are you interested in learning more about the Tracker Mobile app for your customers? Request a demo of Tracker Mobile to get a better understanding of how it all works together.

Free Online Demo
FEATURES
FEATURES
  • Customize & Configure
  • Advanced Reporting
  • Live Chat
  • Visual WorkFlows
  • Customer Management
  • SLA Management
SOLUTIONS
SOLUTIONS
  • Customer Service & Support
  • Complaint Management
  • Knowledge Management
  • Help Desk Management
  • Issue Tracking
  • Mortgage Solution
PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
Start My Free Trial

Sales & Info.: 214-440-3921 info@phaseware.com
Contact Us
Pricing

Support: 866-838-4789
Self Service Center

©2021 PhaseWare, inc. All Rights reserved. | Privacy Policy / GDPR
PhaseWare on Twitter
PhaseWare on Facebook
PhaseWare on LinkedIn
PhaseWare on YouTube
PhaseWare on Instagram