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Tracker Desktop

Fully configurable customer support solution.

Free Online Demo
PC Based, Fully Configurable

PC Based, Fully Configurable

The initial product from PhaseWare built on Microsoft’s Windows Client technology. It brought a fresh and powerful solution to Customer Support in 2006. Today’s Version 8.0 is managing customer support for many leading technology and IT organizations.

Top Features

Customer Support

Customer Support

The most efficient way to capture, track, and resolve customer issues. PhaseWare customer support provides strong feedback on support goals and customer activity using thorough reporting, real-time dashboards, ad hoc searching, and customizable Alerts & Escalations.

Business Rule Engine

Business Rule Engine

Event Engine takes automatic action when you need it. Use this powerful tool to distribute reports, watch response commitments, monitor trends or thresholds, and communicate to any of your contacts – be it a team member, a customer or even a third party.

Self Service Center

Self Service Center

The customer facing portal. Promoting self-help through a user friendly interface and making information readily available. Provides a simple ticket submission and a screen capture. Your clients will feel more empowered using your products with a 24/7 access to information.

For more features visit our Features Page

Tracker OnDemand

Tracker OnDemand

Legacy Product

Running on your favorite browser, Tracker OnDemand provides functionality like Tracker Desktop in a Microsoft Silverlight application. Simply log in and get started. Due to the fact that Silverlight no longer works with newer versions of Chrome browser, Tracker OnDemand will only be supported until the end of 2016. For the best web solution, learn more about our newest product Tracker Beyond.

Want to see Tracker Desktop in action?
Request a FREE live demo today.

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Have questions? Click Here to contact us and ask.

FEATURES
FEATURES
  • Customize & Configure
  • Advanced Reporting
  • Live Chat
  • Visual WorkFlows
  • Customer Management
  • SLA Management
SOLUTIONS
SOLUTIONS
  • Customer Service & Support
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  • Knowledge Management
  • Help Desk Management
  • Issue Tracking
  • Mortgage Solution
PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
Start My Free Trial

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Support: 866-838-4789
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