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Solutions

A low-cost, high-end, tailored customer service and support management solution.

Customer Service/Support, Help Desk, Complaint Management, Knowledge Management, and RCM. All in one configurable and affordable solution.

Today’s customer demands immediate answers, easy access to your organization via any channel, and 24/7/365 support. Your customer support team needs a tailored solution that is quick to implement, easy to use, painless to manage, simple to automate, and future-proof for unforeseen growth—designed with the small and medium-sized business in mind, but powerful enough for the largest enterprises.

If you are looking for a secure, affordable, complete solution for issue tracking, customer management, workflow automation, knowledge base management, and 24/7/365 customer self-service…

PhaseWare is the answer.

Tailorable Solution

Tailored to your company or organization's specific needs and specifications. We go the distance in providing you with a solution that you can call your own.

Self Service Center

24/7/365 self-service and multichannel support yield significantly reduced call volumes—relieving pressure on your customer support operations.

PhaseWare Tracker

Tracker provides measurably increased first-call resolution rates with reporting, dashboards, and a readily available internal and external knowledge base.

Customer Satisfaction

Customer satisfaction made easy with a complete, 360-degree view of customer information, and all the tools to keep them happy year round.

Reporting and Analytics

Reporting and analytics features like dashboards, audit trails, statistics, built-in report designing, and over 80 canned reports.

Escalations

Escalations, assignments, incident prioritizations, and workflows are seamless, efficient, and can be fully automated.

PhaseWare provides the most efficient, affordable, and scalable customer support management software in the industry. With PhaseWare customer support software, you can automate and track all phases of the service desk lifecycle from incident submission to resolution while reducing the cost of operations.

Designed as a future-proof solution with small businesses in mind, PhaseWare provides powerful workflow management and reporting capabilities including due time prompts, dashboards, and integration capabilities with third-party extensions and CRM solutions.

Explore PhaseWare's solutions:

Customer Service/Support

Customer Service/Support

PhaseWare provides the most efficient, affordable, and scalable customer service/support management software in the industry.

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Help Desk

Help Desk

The key driver of PhaseWare's help desk management solution is automation of incident management.

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Complaint Management

Complaint Management

PhaseWare’s features focus on the specific needs of the complaint from the simple request for information to complex issues requiring two-way communication.

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Knowledge Management

Knowledge Management

PhaseWare’s knowledge management solutions empower customers and service professionals with a comprehensive repository of customer information.

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Regulatory Compliance Management

Regulatory Compliance Management

The ability to maintain easily created and retrievable records is key to regulatory audits and compliance with standards.

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Complaint Management

Issue Tracking

Improve agent productivity by using a single interface for managing information, cases, monitoring performance and more.

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Knowledge Management

Knowledge Management

PhaseWare’s knowledge management solutions empower customers and service professionals with a comprehensive repository of customer information.

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Mortgage Solution

Mortgage Solution

Use our mortgage solution to close the gap between e-mail and your LOS. Increase efficiency, visibility, and automation.

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Complaint Management

Issue Tracking

Improve agent productivity by using a single interface for managing information, cases, monitoring performance and more.

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Learn more about PhaseWare

If you think PhaseWare would be a good fit for your company or organization, please feel free to contact us. A friendly member of our team is only a click away.

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FEATURES
FEATURES
  • Customize & Configure
  • Advanced Reporting
  • Live Chat
  • Visual WorkFlows
  • Customer Management
  • SLA Management
SOLUTIONS
SOLUTIONS
  • Customer Service & Support
  • Complaint Management
  • Knowledge Management
  • Help Desk Management
  • Issue Tracking
  • Mortgage Solution
PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
Start My Free Trial

Sales & Info.: 214-440-3921 info@phaseware.com
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Pricing

Support: 866-838-4789
Self Service Center

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