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Service Level Agreements

Monitor - Track - Report

Watch a Video Demo

With Tracker you can monitor and configure your SLAs, set up an unlimited number of support packages, and run reports to help you keep track.

Maintain Quality

Maintain

Documentation and reporting capabilities enable managers to maintain a constant flow of information that fuels continuous quality improvement.

Messure Performance

Measure

Service measurement reports are available out-of-the-box with PhaseWare. Dashboards can be customized to provide real-time SLA performance management.

Reporting

Reporting

Tracker lets you monitor and track internal response goals and external service level commitments. Reporting and demonstrating your performance with the system’s SLA tracking function lets you set yourself apart from the competition.

Unlimited Packages

Unlimited Packages

You can set up an unlimited number of support packages—with flexibility in how you configure each package. You can create system wide support packages, or configure packages per customer and product. This enables you to track several support packages for a single customer covering a variety of products. You can also set up default support packages by product.

Configuration

Configuration

You can configure support hours across the enterprise by customer, product, or priority — and set required response and resolution times for each priority. You can get quick access to SLA compliance statistics by customer from the incident screen and run SLA compliance reports by customer, department, and agent.

Watch a Video Demo

If you believe PhaseWare is a good fit for your company or organization, please feel free to watch a Video Demo of our solution.

Watch a Video Demo
FEATURES
FEATURES
  • Customize & Configure
  • Advanced Reporting
  • Live Chat
  • Visual WorkFlows
  • Customer Management
  • SLA Management
SOLUTIONS
SOLUTIONS
  • Customer Service & Support
  • Complaint Management
  • Knowledge Management
  • Help Desk Management
  • Issue Tracking
  • Mortgage Solution
PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
Start My Free Trial

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