Allow customers to enjoy the power of your self service center from anywhere using native iOS and Android Apps.Learn More ›
See the performance of your self-service portal with detailed visual reports of usage, downloads, forum participation and more.Learn More ›
Configure and customize the self-service portal to your needs. Take it further and customize to match your brand.Learn More ›
Give your customers the ability to answer their own questions without submitting a support ticket. Take full advantage of powerful search tools and knowledge base resources. This will dramatically reduce the number of support requests your team has to handle and free up their time to take on other projects.
Using the power of PhaseWare's Tracker, you can create and share reports with your customers easily using the various reporting tools we offer. You can share important report information such as formal SLA compliance and more.
With SSC, your customers will have the ability to create their own tickets and submit them to your support team. They can also keep track of their open tickets and check for regular updates. If a customer solves their problem using the SSC, they can also close their own tickets. Self-service management has never been easier.
Offer your customers easily accessible downloads such as manuals, guides, notes, important files and more.Learn More ›
Harness the power of your customer community. Customers can help other customers using the forum features of SSC.Learn More ›
Search through downloads, forums, solutions and FAQs in the knowledge base using powerful search tools.Learn More ›