• Contact Support
  • Customer Login
PhaseWare
Free Online Demo
  •  Products 
    • Tracker ›
      • Tracker Beyond
      • Tracker Desktop
      • Tracker Mobile
    • Self Service Center ›
      • SSC Mobile
    • Event Engine
  • Features
    • Customize & Configure
    • Advanced Reporting
    • Alerts/Notifications
    • Multichannel Support
    • Ticket Tracking Features
    • Integrations
    • More Features ›
      • E-Mail Integration
      • Incident Management
      • Visual WorkFlows
      • Service Level Agreement (SLA) Management
      • Customer Management
      • Billing-Support Package Tracking
      • Dashboards
      • Live Chat Support
      • Features List
  •  Solutions 
    • Customer Support Management
    • Help Desk Management
    • Complaint Management
    • Knowledge Management
    • Issue Tracking
    • Regulatory Compliance Management
    • Mortgage Solution
    • The Right Solution
  • Industries
    • Software
    • Mortgage
    • Internal IT
  • Pricing
  •  Resources 
    • Blog
    • News
      • Press Releases
    • Videos
    • Downloads
    • FAQs
    • Why PhaseWare?
  •  Company 
    • Management Team
    • Customers
    • Partners
    • Careers
    • Contact Us
Start My Free Trial

Self Service Center:
On the Go

Free Online Demo

Self-service for your customers - on iOS and Android


Get it on Google Play Get it on the App Store
 
Watch a short video

SSC Mobile is PhaseWare's customer self-service mobile app meant for your customers. Allow them to enjoy the power of your self service center from anywhere with just a tap.

Top Features:

Incident Management

Incident Management

Exercise complete control over incidents: Submit, check status, update and close incidents.

Single view Access

Single-View Access

Allow your customers' account representatives single-view access to all accounts within the app.

Mobile Alerts

Mobile Alerts

Send out automated notifications based on incident lifecycle. Send alerts to some or all customers.

Native App

Native App for iOS and Android

Let your customers experience the same smooth experience on iOS and Android with SSC Mobile. Both variants present a simple and intuitive user interface to make using this one-of-a-kind app fast and easy.

Major features that your customers will love in this release of SSC Mobile:

Journal Attachments
Journal Attachments

Your customers can add photo attachments to incident journal entries for extra support.

Notification Blasts
Notification Blasts

With SSC Mobile, you can send mass notifications to any number of customers simultaneously.

SSC Mobile
Notices
Notices

Use notices to provide your customers with vital information in a timely manner.

Notices
Simple User Interface
Simple User Interface

SSC Mobile provides a simple UI for your customers so they can focus on what matters to them.

Simple User Interface

Notification Support for Apple Watch

Allow your customers to get notices on any updates or changes to their submitted incidents via Watch OS notifications.

Learn More

F.A.Q.
Who is SSC Mobile for?

SSC Mobile is for your customers. They can login and take advantage of your self-service portal using the native app on iOS and Android.

Is SSC Mobile a web app?

No. SSC Mobile is not a simple web app. It is a powerful native app that can be downloaded by your customers on the App Store or Google Play.

Can SSC Mobile be used internally?

Yes. While SSC Mobile is intended for your customers, your internal support agents and field agents can utilize all of SSC Mobile's features on the go.

What does it cost?

Please Contact Us to get pricing information and to get all of your questions answered by one of our friendly sales representatives. You can always ask for a free live demo of SSC Mobile.

Want to learn more?

Are you interested in learning more about the SSC Mobile app for your customers? Request a demo of SSC Mobile to get a better understanding of how it all works together.

Free Online Demo
FEATURES
FEATURES
  • Customize & Configure
  • Advanced Reporting
  • Live Chat
  • Visual WorkFlows
  • Customer Management
  • SLA Management
SOLUTIONS
SOLUTIONS
  • Customer Service & Support
  • Complaint Management
  • Knowledge Management
  • Help Desk Management
  • Issue Tracking
  • Mortgage Solution
PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
Start My Free Trial

Sales & Info.: 214-440-3921 info@phaseware.com
Contact Us
Pricing

Support: 866-838-4789
Self Service Center

©2021 PhaseWare, inc. All Rights reserved. | Privacy Policy / GDPR
PhaseWare on Twitter
PhaseWare on Facebook
PhaseWare on LinkedIn
PhaseWare on YouTube
PhaseWare on Instagram