Day or night, today’s customer demands attention. With PhaseWare’s SSC you can deliver what the customer needs whether you are operating or not.
Allow customers to search knowledge bases, solutions, downloads, forums, notices, incidents, and FAQs to resolve their own issues.
Enable customers to execute their own reports and manage company information such as updating contacts or managing licenses and files.
Software updates and downloads available when the customer wants them. No need for them to wait until operation hours.
Send notifications with published info or make documentation available to specific customers or entire groups.
With the SSC, your customers don’t have to wait to let you know their issues. They can submit and track tickets online.
Submit incident tickets and check the status of their existing trouble tickets.
Search: knowledge base, solutions, downloads, forums, notices, FAQs.
Engage customers and offer peer support through forums and communities.
Retrieve document and software downloads, solution downloads, and other files.
Subscribe to knowledge base topics of their interest and rate articles.
Receive customized notifications regarding incident status and resolution.