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Self Service Center

A configurable customer support service portal.

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Visual Guide Download
Download the SSC Data Sheet. It includes screenshots, extra features and more information. *Guide will be sent to your e-mail

PhaseWare's Self Service Center is the portal for your customers to submit incidents, find answers to common problems, get downloads, and much more.

Customer support 24/7/365

Customer support 24/7/365

Day or night, today’s customer demands attention. With PhaseWare’s SSC you can deliver what the customer needs whether you are operating or not.

Incident deflection

Incident deflection

Allow customers to search knowledge bases, solutions, downloads, forums, notices, incidents, and FAQs to resolve their own issues.

Self-administration

Self-administration

Enable customers to execute their own reports and manage company information such as updating contacts or managing licenses and files.

Online updates and downloads

Online updates and downloads

Software updates and downloads available when the customer wants them. No need for them to wait until operation hours.

Publish information

Publish information

Send notifications with published info or make documentation available to specific customers or entire groups.

User submitted issues

User submitted issues

With the SSC, your customers don’t have to wait to let you know their issues. They can submit and track tickets online.

Learn more about PhaseWare's self-service features. ›

Configure the SSC to fit your brand:

SSC
SSC
SSC
SSC

Self Service Center allows your customers to:

Submit

Submit

Submit incident tickets and check the status of their existing trouble tickets.

Search

Search

Search: knowledge base, solutions, downloads, forums, notices, FAQs.

Engage

Engage

Engage customers and offer peer support through forums and communities.

Retrieve

Retrieve

Retrieve document and software downloads, solution downloads, and other files.

Subscribe

Subscribe

Subscribe to knowledge base topics of their interest and rate articles.

Receive

Receive

Receive customized notifications regarding incident status and resolution.

Frequently Demanded Channel

NEW! Self Service Center Mobile App

SSC Mobile is PhaseWare's customer self-service mobile app meant for your customers. Allow them to enjoy the power of your self service center from anywhere using our native iOS and Android App.

Learn More

Learn more about PhaseWare's Self Service Center

Don’t wait. Request a demo to see how PhaseWare can help your customer support workflow.

Have questions? Click Here to contact us and ask.

Free Online Demo
FEATURES
FEATURES
  • Customize & Configure
  • Advanced Reporting
  • Live Chat
  • Visual WorkFlows
  • Customer Management
  • SLA Management
SOLUTIONS
SOLUTIONS
  • Customer Service & Support
  • Complaint Management
  • Knowledge Management
  • Help Desk Management
  • Issue Tracking
  • Mortgage Solution
PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
Start My Free Trial

Sales & Info.: 214-440-3921 info@phaseware.com
Contact Us
Pricing

Support: 866-838-4789
Self Service Center

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