With PhaseWare you have the ability to automate tracking and resolution of service problems as well as escalation of higher priority issues.
Our solution includes knowledge management capabilities that will result in reduced call volumes, increased first call resolution and increased productivity.
Electronic medical record (EMR) and electronic health record (EHR) software developers must meet more stringent regulatory requirements than most software providers. The ability to maintain easily created and retrievable records is key to regulatory audits and compliance with standards. Quick turnaround is mandatory when questions arise about quality of the data within the EMR/EHR software.
The challenge for any business is to identify a simple, cost-effective support solution offering exceptional quality. PhaseWare provides an ideal solution focused on the need for accurate, complete records by taking full advantage of an extensive list of features not offered by other major RCM software providers.