self service

How to Provide the Best Customer Service Experience in a SaaS Company
Your SaaS company may be providing the highest quality software to your client base. However, if you don’t ...
customer service

Seniors and SaaS: The struggle is real
It’s common knowledge that many older Americans regularly turn to their grandchildren to solve the mysteries ...
service ticket

Business as a Human Body: Use Customer Support Tools to Avoid Strains
The human body is truly a remarkable thing.  You never realize how intricately connected everything is until ...
SaaS

Is SaaS Really Better for the Environment? Or Is It Just Better for Your Budget?
There are many articles about green IT initiatives and many articles about software as a service (SaaS). But ...
PhaseWare

The Definition of Cloud Computing by the National Institute of Standards and Technology
Whoa, sounds heavy, dude!
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