Six Remote Desktop Tools for Customer Service and Support
PhaseWare reviews six remote desktop software solutions for customer service and support
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Five Survey Tools for Customer Service
PhaseWare reviews five online survey tools for customer service and support
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First-Call Resolution (FCR): Customer Service Super Metric
When it comes to customer service metrics, first-call resolution (FCR) stands out
First-Call Resolution (FCR): Customer Service Super Metric Read More
Customer Service Apocalypse: New Customers and the Undead
What’s the role of customer service in the zombie apocalypse?
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Caring About the Customer Service Experience
When people truly care about putting the care in customer service, it shows
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Knowledge Management Solutions for Customer Service
PhaseWare discusses the key components of an effective knowledge management solution
Knowledge Management Solutions for Customer Service Read More
Your Approach to the Customer Complaint Management Process
PhaseWare’s tips for helping define your approach to customer complaint management
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Choosing the Right Customer Service and Support Solution
PhaseWare discusses the elements of a great customer service and support software solution
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An Unscientific Approach to Customer Service, Part III
Customer service comes in many shapes and sizes
An Unscientific Approach to Customer Service, Part III Read More
An Unscientific Approach to Customer Service, Part II
Customer service comes in many shapes and sizes
An Unscientific Approach to Customer Service, Part II Read More