How to Create Good Customer Support

First impressions can go a long way. It is important that you greet your customers with a warm greeting. Let the customer know that you are there to help. Be helpful even if there isn’t immediate profit, because customers want to deal with people that go above and beyond. Pay attention to their needs and make sure that you understand what it is they are needing. Whatever the extra step may be, if you want to provide good customer service, take it. They may not say so to you, but people notice when people make an extra effort and will tell other people… according to Susan Ward.

It is important that you “under promise and over deliver”–meaning follow through on your commitments and go beyond what you said you were going to do. Trust and reliability are important in any relationship and customer service and support is no exception. Throwing in something extra is always effective and it doesn’t have to be large to be recognized.

Keep your customers updated on the status of the process. Giving them reinforcement even if there is no new progression will make them feel involved and lets them know you are working on a solution. If you have trouble, inform them but let them know you have it under control. If you do something wrong, you should inform the customer of that also, but let them know you are taking the proper steps to fix it and you are taking responsibility.

It’s important to listen to what your clients are communicating to you. Understand what they are saying and ask for clarifications on things that might be ambiguou: Six Revisions. Sometimes it is hard to communicate without knowing technical terms but it is important that you hear what they are saying and figure out the best way to meet their needs.

It is important that you be patient and put yourself in their shoes. Treat the customer the way you would expect to be treated. It is important that you stay professional and be cordial. Evaluate the way you communicate to your customer and provide them with the best service you can.

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