Excelling in Customer Service Part 2 of 3
It’s as simple as it soundsâ€¦ own up to your mistakes. It’s more difficult to do for some but learning to admit your mistakes, no matter how small they are, will help you excel in customer service.
Solve Your Issues Faster
Like I said on Monday (â€œIt’s Not What You Said, It’s How You Said Itâ€) you need to hone your skills into actively listening. The main reason you should admit when you’ve made a mistake is because the sooner you admit your mess up, the sooner you can devise a plan to fix your issue and put that plan into action. If you listen actively, you can identify mistakes made and fix them faster.
Be a Lifelong Learner
I was taught from a young age that one of the greatest things you can be in life is a lifelong learner. I now realize that doesn’t just mean taking classes on Marketing or learning everything new about blogs. Although those are good ideas, everyone can learn from mistakes they make. If you admit your faults, you’ll be able to fix and learn from them sooner.
The late Steve Jobs summed it up well by saying, â€œSometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.â€
Why do you think it is or is not good to own up to your mistakes? How will it help your business?
What is the 3rd part to the formula of customer service excellence? Find out Friday, October 21, 2011!