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Multichannel Support

Provide a consistent experience across multiple channels.

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Download our Multichannel Support Guide for a comprehensive look at multichannel best practices. *Guide will be sent to your e-mail

By integrating voice, e-mail, web, and chat support into a single customer service strategy, your organization can put choice back in the customer’s hands.

Use Alerts For:

ACCESSIBLE

Accessible

Allow your support agents to resolve customer issues with whichever channel the customer chooses.

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SEAMLESS

Seamless

From one channel to the next, support should be able to pick up the conversation without hesitation.

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RELIABLE

Reliable

Reliability as a requirement when choosing an application for a new channel can ameliorate downtime.

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Connect

Connect

Interact with customers through any communication channel. Utilize phone, live chat, online submission via the Self Service Center, or e-mail—never lose touch with your customers.

Process

Process

Process incoming communication via your agents, Self Service Center, and Mail Checker. Auto-populate information and organize communication instantly so you can move to the next step of solving any issue.

Track

Track

Once communications are received by Tracker they are processed into easily trackable tickets and associated journal entries. In turn, your agents can reply manually to the customer.

Automate

Automate

Automate e-mail, SMS, and alert notifications, incident updates/changes, incident assignment, incident closure/reopen, and virtually any other available customer support process.

Resolve

Resolve

Utilize Tracker to quickly and efficiently handle all customer issues, from the onset of the incident to its complete, successful resolution. Follow up to ensure satisfaction with Reports, Dashboards, and knowledge base.

Learn more about PhaseWare's Multichannel Support Features

Don’t wait. Request a demo to see how our features can help your customer support workflow.

Have questions? Click Here to contact us and ask.

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FEATURES
FEATURES
  • Customize & Configure
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SOLUTIONS
SOLUTIONS
  • Customer Service & Support
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PRODUCTS
PRODUCTS
  • Tracker Beyond
  • Tracker Desktop
  • Tracker Mobile
  • Self Service Center
  • SSC Mobile
  • Event Engine
Start My Free Trial

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