Turn your inbox into a task-tracking system by creating tickets via E-mail.
Turn your inbox into a task-tracking system by creating tickets via E-mail. If the ticket creation feature is turned on inside of Tracker, the system will attempt to either create a new ticket or update an existing one each time a message arrives in the system inbox.
To create an ticket via E-mail, a client with a pre-existing account can simply send an E-mail message describing the problem to the appropriate team E-mail address. If a matching client account is found and the address that the E-mail was sent belongs to an existing team, a ticket is created in the system. The item and technician details can be changed after the ticket has been assigned. The body of the E-mail becomes the main text of the ticket description. Any attachments included with the E-mail will also be attached to the ticket. The new ticket is assigned a priority type and once the ticket has successfully been created, an entry is added to the ticket history log stating that the ticket was generated via E-mail. The client and the assigned technician then receive E-mails notifying them of the ticket created via E-mail and notifies them of it’s successful creation.